Privacy Policy
Last updated: September 2026
1. Introduction
Watt Works respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how personal information may be collected, used, stored and shared when you use BatteryInstallation.ie, contact us or enquire about our products or services.
Data Controller:
Watt Works
6–9 Trinity Street
Dublin 2
Ireland
Email: info@batteryinstallation.ie
2. Information We May Collect
Depending upon how you interact with us, we may collect information including:
- name;
- email address;
- telephone number;
- property or installation address;
- information submitted through contact or assessment forms;
- electricity consumption or bill information;
- electricity tariff information;
- details of existing solar PV equipment;
- inverter and battery information;
- photographs supplied for assessment;
- meter or electrical-system information;
- monitoring-system information;
- details of technical faults or support requests;
- correspondence with us;
- quotation, order and service information; and
- technical information associated with use of the Website.
We only seek information reasonably relevant to the service or interaction concerned.
3. Calculator and Tool Data
BatteryInstallation.ie provides calculators and interactive tools. Depending on the design and configuration of a particular tool, information entered into a calculator may be processed solely to generate a result or may be transmitted to us where the user requests an assessment, quotation, saved result or follow-up.
Where calculator information is associated with information capable of identifying you, we will treat it as personal data. Users should avoid entering unnecessary personal or confidential information into free-text fields.
4. How We Use Personal Information
We may process personal information to:
- respond to enquiries;
- provide assessments;
- prepare quotations;
- determine potential equipment compatibility;
- arrange installations or service visits;
- provide customer support;
- investigate faults;
- manage monitoring requests;
- administer customer relationships;
- process payments and accounting records;
- meet legal and regulatory obligations;
- improve our Website and services;
- maintain Website security;
- analyse Website performance; and
- send marketing communications where permitted.
5. Legal Bases
Depending upon the circumstances, we may process personal information because:
Contract – processing is necessary to take steps at your request before entering a contract or to perform a contract with you.
Legitimate interests – processing is reasonably necessary for legitimate business purposes, such as responding to business enquiries, maintaining security, administering customer relationships and improving services, provided those interests do not override your rights.
Legal obligation – processing is required to comply with applicable legal, tax, accounting or regulatory obligations.
Consent – where consent is the appropriate legal basis, including certain marketing or cookie activities.
6. Quotations and Assessments
Where you request a quotation or assessment, we may process information about your property, energy consumption and existing solar or electrical equipment to assess your requirements and prepare a proposal.
7. Photographs and Technical Information
Customers may be asked to provide photographs of equipment such as an inverter, battery, electricity meter, consumer unit, roof or proposed installation location. These images are used for assessment, quotation, support, installation planning or fault investigation.
Please avoid including people, personal documents or unrelated private information in photographs where this is not necessary.
8. Monitoring Information
Where we provide monitoring support, we may process information concerning the customer’s solar or battery system, equipment identifiers, monitoring account and system performance. Access will be limited to what is reasonably necessary for the requested service.
9. CRM and Business Systems
Information supplied through the Website may be entered into customer relationship management, quotation, communications, accounting or operational systems used to administer enquiries and customers.
Where third-party service providers process personal data on our behalf, appropriate data-protection arrangements should apply.
10. Sharing Personal Information
We may share information where reasonably necessary with service providers supporting our operations, including website/hosting providers, CRM or communications providers, payment/accounting providers, technical service providers and professional advisers.
Where necessary to provide a service, relevant information may also be shared with equipment manufacturers, distributors or technical-support providers. We do not sell personal data.
11. Manufacturers and Monitoring Platforms
Where support requires interaction with an equipment manufacturer’s monitoring platform, information may be processed by that manufacturer under its own privacy arrangements. We recommend reviewing the privacy information supplied by the relevant platform provider.
12. International Transfers
Some technology providers may process information outside Ireland or the European Economic Area. Where personal data is transferred internationally, appropriate safeguards should be used where required by data-protection law.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, warranty, contractual or dispute-resolution requirements.
Retention periods may differ depending upon whether the information relates to an enquiry, unsuccessful quotation, customer contract, installation, warranty, accounting record or technical support case.
14. Marketing
Where permitted by law, we may contact existing or prospective customers about relevant services. Where consent is required, marketing will be sent on that basis.
You may opt out of direct marketing communications at any time using the unsubscribe method provided or by contacting info@batteryinstallation.ie.
15. Cookies
BatteryInstallation.ie may use cookies and similar technologies for Website functionality, security, preferences, analytics and, where applicable, marketing.
Cookies that are not strictly necessary should not be activated until any consent required by law has been obtained. Where appropriate, further information about individual cookies should be provided through the Website’s cookie-management facility or cookie notice.
16. Analytics
We may use analytics tools to understand how visitors use BatteryInstallation.ie. Where analytics technologies require consent, they should be activated only in accordance with the user’s cookie choices.
Analytics information may include pages viewed, approximate technical information, device/browser information and interaction with the Website.
17. Security
We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, disclosure, alteration or loss. No internet or electronic-storage system can, however, be guaranteed to be completely secure.
18. Your Data Protection Rights
Subject to applicable law, you may have rights including the right to:
- access your personal data;
- request correction of inaccurate information;
- request deletion in appropriate circumstances;
- restrict processing in appropriate circumstances;
- object to certain processing;
- receive certain information in a portable format where applicable; and
- withdraw consent where processing is based upon consent.
Withdrawal of consent does not affect processing lawfully undertaken before withdrawal.
19. Direct Marketing Objection
You may object to processing of your personal data for direct marketing purposes. To do so, use the unsubscribe facility in the relevant communication or contact info@batteryinstallation.ie.
20. Exercising Your Rights
Requests concerning personal data can be sent to info@batteryinstallation.ie. We may need to verify your identity before releasing or changing personal information.
21. Complaints
If you have concerns about how we process your personal data, please contact us first so that we can investigate the matter. You also have the right to make a complaint to the Data Protection Commission in Ireland.
22. Third-Party Websites
Our Website may contain links to manufacturers, electricity suppliers and other external websites. Those organisations operate their own privacy practices. Watt Works is not responsible for the privacy policies of independent third-party websites.
23. Children
BatteryInstallation.ie is intended for people seeking information or services relating to energy systems and is not designed as a service directed specifically at children. We do not knowingly seek unnecessary personal information from children through the Website.
24. Changes to this Privacy Policy
We may update this Privacy Policy as our Website, systems, service providers or processing activities change. The latest version will be published on BatteryInstallation.ie.
25. Contact
Watt Works
6–9 Trinity Street
Dublin 2
Ireland
Email: info@batteryinstallation.ie